Refund Policy

Refund Policy

Last Updated: 10/01/2024

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1. Refund Eligibility

At The Chord Basher Online, we strive to provide the best possible products and services. If you are not satisfied with your purchase, please review our refund policy for guidance on eligibility.

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2. Digital Products

a. Guitar Lessons and Tutorials: We offer digital guitar lessons and tutorials. Due to the nature of these products, all sales are final, and we do not offer refunds.

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3. Physical Products

a. Damaged or Defective Items: If you receive a damaged or defective physical product, please contact us within 14 days of receiving your order. We will arrange for a replacement or refund.

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b. Returns for Non-Damaged Items: If you wish to return a non-damaged physical product for a refund, you must notify us within 30 days of receiving your order. The item must be returned in its original condition, unopened, and with all original packaging. Return shipping costs will be the responsibility of the customer.

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4. Membership Subscriptions

a. Monthly and Annual Subscriptions: For subscription-based services, you may cancel your membership at any time. However, we do not offer prorata'd refunds for unused portions of your subscription. You will continue to have access to the service until the end of the current billing cycle.

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5. Refund Process

To request a refund for a damaged or defective item or a non-damaged physical product, please follow these steps:

a. Contact our customer support team at hello@thechordbasher.com within the specified timeframes mentioned in this policy.

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b. Provide your order number and a detailed explanation of the issue.

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c. If your refund request is approved, we will provide you with instructions for returning the item (if applicable) or process the refund to your original payment method.

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6. Refund Timeframe

Refunds will be processed within 7 days of receiving the returned item or approving the refund request, depending on the nature of the issue. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

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7. Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

hello@thechordbasher.store or thechordbasher@gmail.com

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We value your satisfaction and are committed to providing excellent customer service. Thank you for choosing The Chord Basher Online for your music learning needs.